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If you would like to exchange or return an item(s), please fill out our return request form and email to: online@babciathelabel.com

Babcia The Label Returns & Exchanges Request Form

Exchanges:

While we do offer exchanges on our items, these are at the discretion of Babcia The Label. Please ensure you have consulted our size guide before placing your order.

If you would like to exchange an item for an alternate size, please email us directly including your item name and order number. Items must be returned within 7 days of your exchange approval. 

Returns:

We do not accept returns for change of mind, if an item(s) is no longer wanted or needed (this includes items not arriving in time if they are delivered within our specified delivery timeframes).

Babcia the Label will only consider return requests that are submitted within 7 days of you receiving your item(s). Any return requests filed outside of this time frame will not be accepted.  

Once a request has been accepted, the item(s) must be received by Babcia The Label within 7 days for orders within Australia (14 days for International orders). Returns not made within this time frame will not be accepted.

Please note we do not refund the costs of shipping the item to you or the postage cost for returns. We suggest using Australia Post and obtaining a tracking number to ensure your item is returned safely. Please ensure that the item(s) still have the original tags, is unworn and is in its original condition.

If an item is returned damaged and not within our return guidelines it will not be processed.

Sale items are not eligible for return/exchange so please choose carefully. 

Refunds:

Accepted returns are eligible for a full refund or store credit. We do not offer returns/refunds on jewellery or accessory items (eg necklaces, earrings, sunglasses) for hygiene reasons. 

We are not required to replace or refund an item if damage/wear has occurred over a reasonable period or has been mistreated. This is in accordance with Australian Consumer Law. If you have any further questions or issues please contact us directly. We take a lot of pride in providing the best quality items to all of our beautiful customers however if you have received an item and it is faulty or damaged or becomes so after a short time of use, please contact us and we will be happy to give you a full refund or return/exchange the item for something else.